Patient Questions

Frequently asked questions by our patients.

Learn more about your upcoming Green Square Dermatology appointment with answers to common patient questions and policy queries.

What are the costs for services and treatments?

Fees for consultations, surgical procedures and treatments are determined by the dermatologist you choose to see.

Our consultation fees during a single course of treatment are:

$240 Initial consultation.
$140 Subsequent consultation.

The most common medical services performed during a single course of treatment are:

+$145 Diagnostic biopsy.
+$120 Solar keratosis cryotherapy.
+$130 Hydrocortisone injections.
+$600 Auxiliary hyperhidrosis injections.

All fees are subject to change and variation, dependent on the complexity of treatment, complications encountered or at the discretion of the dermatologist.

During your consultation, you may ask your dermatologist for a financial estimate detailing the cost of any surgical procedure or treatment, before it is performed.

Do I need a referral to see a dermatologist?

No, but without a referral you may be unable to claim a rebate on your initial and subsequent consultation fees.

Medicare Australia dictate that a rebate is only available for certain medical services when a referral is obtained prior to the service or consultation.

International travellers and students may also require a referral to claim a rebate for any medical service or consultation provided by their dermatologist.

A referral from your doctor will provide your dermatologist a detailed medical reason for the investigation, opinion, treatment or management of your condition or problem. Your referral may also include:

  • Personal and contact information.
  • Medical history, including past and current conditions.
  • Medication and allergy history.
  • Diagnostic test results.

Your dermatologist will contact your referring doctor and keep them updated with your diagnosis, ongoing treatments and medication.

What is a single course of treatment?

This is the investigation, opinion, treatment or management of a single condition or problem.

Your referral will cover a single course of treatment for the referred condition.

A single course of treatment is an initial consultation by the dermatologist. The single course of treatment includes subsequent consultations for the continuing management of your condition, until your are referred back to the referring practitioner.

A new referral doesn’t always mean a new course of treatment. If your new referral is for the continuing management of a condition, the dermatologist will bill a subsequent consultation. However, an initial consultation will be billed again if:

  1. Your referring practitioner decides your condition needs to be reviewed, and
  2. You are seen by the dermatologist after the expiry of the last referral, and
  3. You were last seen by the dermatologist more than 9 months earlier.

If you have a new or unrelated condition then the dermatologist can start a new course of treatment, which may require a new referral or additional cost.

Do I need to make an appointment?

Yes, all patients will need to book an appointment prior to their consultation.

There can be up to a 2 week wait to see your dermatologist so it is important to make an appointment over the phone or in-person as soon as possible.

If it is a condition that needs urgent attention, your general practitioner (GP) or referring specialist will contact our clinic directly to book you in sooner.

Do you provide Medicare bulk billed services?

No. Our dermatologists operate a private patient accounts, with all fees payable at the time of consultation.

If you would prefer to use a bulk billed service then please speak with your GP about public hospital dermatology clinics.

The Royal Prince Alfred Hospital, Prince of Wales Hospital and St Vincent's Hospital have dermatology departments that offer bulk billed services.

Can I claim a Medicare rebate on medical services?

Yes, but some restrictions apply. Medicare rebates are available for all our medical services listed under the Medicare Benefits Schedule (MBS).

To be eligible to claim a Medicare rebate on medical and surgical services you must:

  1. Be enrolled in Medicare; and
  2. Have a current Medicare card.

Cosmetic services, such as anti-wrinkle and dermal injectables, are not covered by Medicare.

You may also claim a rebate on your consultations with the dermatologist, if you have a valid referral for specialist treatment from your general practitioner (GP) or another specialist.

The current Medicare rebate, during an single course of treatment, is $73.85 for an initial attendance or $37.15 for a subsequent attendance. Rebates for other medical and surgical services vary, but can be found on the Department of Health MBS website.

Can you help me submit my Medicare claim?

Yes, we can help facilitate electronic claiming of Medicare benefits on your behalf.

We are able to electronically submit Medicare benefit claims through our Medicare Easyclaim terminal. Rebates can be immediately paid into a Savings or Cheque account linked to a presented EFTPOS card.

Medicare can also pay any rebate entitlements into the bank account you currently have registered with them, though this may take several days for Medicare to process.

For a claim to be submitted electronically, you must hold a current Medicare card and doctor’s referral at the time of your consultation.

If your electronic claim is rejected, then you will be required to submit your claim for benefits directly to Medicare.

Can I claim a private health insurance rebate?

Private health insurance does not usually cover dermatology health services provided outside of a private or public hospital.

Private health insurance cover is generally divided into:

  • Hospital cover;
  • General treatment cover; and
  • Ambulance cover.

General treatment cover generally only extends to dental, optical, chiropractic, podiatry, physiotherapy, occupational, speech and eye therapy.

If you are enrolled in Medicare and visit a dermatologist outside a hospital, you may be able to claim a Medicare rebate on consultation and medical services - this applies whether or not you hold private health insurance.

Do you have pensioner concession rates?

Your dermatologist may provide a fee reduction, if you hold a current Pensioner Concession Card that was issued by the Department of Human Services.

Patients may be issued a pensioner concession card by Centrelink if they are eligible for any of the following payments:

  • Age Pension.
  • Bereavement Allowance.
  • Carer Payment.
  • Disability Support Pension.
  • Newstart Allowance.
  • Youth Allowance.
  • Parenting Payment.

Patients don’t need to apply for a pensioner concession card as Centrelink will automatically send patients a card, when they become eligible.

Please present your valid pensioner concession card (pictured below) to our reception staff and ask about your eligibility for a fee reduction.

What if I have a medical emergency?

Go directly to your local hospital's Emergency Department.

If you feel your condition is very urgent or a medical emergency, then go directly to your local hospital's Emergency Department.

The hospitals located in our local area are:

  • Prince of Wales Hospital (Randwick NSW)
  • St Vincent's Hospital (Darlinghurst NSW)
  • Royal Prince Alfred Hospital (Camperdown NSW)

Alternatively, you can visit your local general practitioner (GP) or contact the after-hours GP helpline on 1800 022 222.

What if there is a complication with my treatment?

Go directly to your local hospital's Emergency Department.

If you have a post-surgical or treatment complication, then call our clinic as soon as possible. Our staff will book you in with our clinic nurse for immediate after-care and evaluation.

If our clinic is closed and you feel your condition is very urgent or a medical emergency, then go directly to your local general practitioner (GP), hospital Emergency Department or contact the after-hours GP helpline on 1800 022 222.

What is your cancellation policy?

Your dermatologist requires at least 24 hours' notice if you are unable to keep your scheduled appointment.

If you do not provide sufficient notice, a $75 non-attendance fee may be charged to your account and a prepayment required for your next appointment.

Your notice can be relayed to our clinic by one of the following means, at least 24 hours' before your appointment:

  • Sending an email to [email protected].
  • Replying N or NO to our courtesy SMS reminder message.
  • Calling us on (02) 92269600 and leaving a voicemail message.

If you are unable to attend your appointment due to sudden onset illness, a copy of your medical certificate may be required to waive any non-attendance fee.

Do you provide appointment reminders?

Yes, we do provide a courtesy SMS reminder a few days before your appointment.

Patients are, however, responsible for diarising and attending their own appointments, independent of any clinic reminders.

It is important to remember that, as a patient, you choose and accept your own appointment time when you book your appointments.

If you are unsure of when your next appointment is, then please phone our clinic on (02) 92269600 or email [email protected] to confirm your appointment times.

What are your clinic hours?

We are open Monday to Saturday, with some exceptions.

Our clinic is open to patients on Monday to Saturday and is closed Sundays and public holidays. We are also closed every second Wednesday.

Monday to Friday* from 9:00am-6:30pm; and
Saturday* from 9:00am to 2:00pm.

Early morning and late evening appointments are the most popular with patients and usually the first to be booked.

To book an appointment, please contact our clinic or visit our website for more information.

Where is Green Square Dermatology?

Located in the Green Square precinct of Sydney.

Conveniently located on the corner of Danks Street and Bourke Street in Waterloo, Sydney, Green Square Dermatology is within walking distance of the surrounding suburbs such as Alexandria, Zetland, Surry Hills, Moore Park, Redfern and Darlinghurst.

Address.
Green Square Dermatology
Level 1, Suite 1.12, 20a Danks Street,
WATERLOO NSW 2017

Website. www.gsderm.com.au
E-mail. [email protected]
Phone. (02) 9226 9600 - Faxsimile. (02) 9226 9601