GREEN SQUARE DERMATOLOGY
TELEHEALTH TERMS OF SERVICE
25 FEBRUARY 2022
Telehealth uses phone, video or other communication technologies to allow patients to consult with a medical specialist in real-time, without them having to be physically in the same room, suburb or even country. Telehealth is not intended to replace essential visits to a dermatologist, but rather be a convenient solution when you can’t see your dermatologist in-person (face-to-face).
PATIENT PRIVACY
The general privacy requirements for telehealth consultations, relating to confidentiality, consent, security of your information and medical records, are the same as for in-person consultations. Our clinic complies with the Australian Privacy Principles, the Australian federal Privacy Act 1988, the NSW state Surveillance Devices Act 2007 and jurisdictional privacy regulations that govern electronic storage and transmission of information.
PRIVATE CONVERSATION
Your telehealth consultation is a private conversation between you and your dermatologist. Your dermatologist is a principal party in this private conversation and does not consent to the digital, video and/or audio recording of the conversation. You may take your own notes during the live telehealth consultation, as would normally happen during an in-person consultation.
TELEHEALTH SECURITY
Telehealth services introduce a range of additional requirements, complexities and risk for both the patient and the dermatologist. Our clinic uses a secure peer-to-peer channel between you and your dermatologist by using doxy.me web-based video conferencing services. Encrypted audio and video data is transmitted directly between telehealth participant devices, and does not pass through doxy.me servers. Reasonable steps are undertaken by our clinic to protect your information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. This includes the collection, storage, use, archiving and destruction of your information.
CLINICAL NOTES
During a telehealth consultation, your dermatologist will enter clinical notes directly into your medical record, as would normally happen during an in-person consultation.
STILL IMAGE CAPTURE
When it becomes clinically appropriate for the dermatologist to collect still images of skin, hair and nails during a video consultation, your verbal consent will be requested. Any images collected will be added to your medical record, as would normally happen during an in-person consultation.
RISKS AND ISSUES
Telehealth services may be delayed or disrupted by unexpected technical issues, due to their dependency on digital technology, network connectivity and internet service providers. The use of digital technology, such as mobile phones or desktop computers, over the internet can increase the risk that your information may be compromised or intercepted by a malicious third-party. While the risk of a breach is low, it can increase significantly if telehealth participants do not perform regular security updates on their server, desktop or mobile devices.
To use continue using our telehealth services, you acknowledge and agree to the information and conditions outlined in your signed Telehealth Registration (TR1) form and the service terms and information above.
GREEN SQUARE DERMATOLOGY
SUITE 1.12, 20A DANKS STREET, WATERLOO NSW 2017
Phone. (02) 9226 9600
Fax. (02) 9226 9601